{"id":2650,"date":"2024-07-06T03:31:32","date_gmt":"2024-07-06T03:31:32","guid":{"rendered":"https:\/\/veloura.ae\/?page_id=2650"},"modified":"2024-07-06T03:34:30","modified_gmt":"2024-07-06T03:34:30","slug":"refund-cancellation-and-return-policy","status":"publish","type":"page","link":"https:\/\/veloura.ae\/ar\/refund-cancellation-and-return-policy\/","title":{"rendered":"REFUND, CANCELLATION AND RETURN POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2650\" class=\"elementor elementor-2650\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c3ef24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c3ef24\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-644bab5\" data-id=\"644bab5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58b23f0 elementor-widget elementor-widget-cz_title\" data-id=\"58b23f0\" data-element_type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_mobile_text_center cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p><em>Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED 30 cancellation fee.<\/em><\/p><p><em>If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 0 % restocking fee.<\/em><\/p><p><strong>Refund Policy<\/strong><\/p><p><em>In case of order cancellation, your refund will proceed within 5-7 business days from submission of your cancellation. We will update you once your refund has been initiated.<\/em><\/p><p><em>The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.<\/em><\/p><p><em>If the company does not get a response from the customer within a week, order gets cancelled automatically.<\/em><\/p><p><em>If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.<\/em><\/p><p><em>Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.<\/em><\/p><p><strong><em>Return or exchange of the product<\/em><\/strong><\/p><p><em>If products are damaged in transit then the exchange proceeds within 7-14\u00a0 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.<\/em><\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f032dfa elementor-widget elementor-widget-cz_gap\" data-id=\"f032dfa\" data-element_type=\"widget\" data-widget_type=\"cz_gap.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cz_gap clr\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc22a06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc22a06\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-167976b\" data-id=\"167976b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf9ae22 elementor-widget elementor-widget-cz_gap\" data-id=\"cf9ae22\" data-element_type=\"widget\" data-widget_type=\"cz_gap.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cz_gap clr\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\r\n<script>\r\n\r\n\tjQuery( function( $ ) {\r\n\r\n\t\tsetTimeout(function() {\r\n\t\t\tif ( typeof particlesJS != \"undefined\" ) {\r\n\r\n\t\t\t\tparticlesJS(\"xtra_2121a1f\", {\r\n\t\t\t\t  \"particles\": {\r\n\t\t\t\t    \"number\": {\r\n\t\t\t\t      \"value\": 100\r\n\t\t\t\t    },\r\n\t\t\t\t    \"color\": {\r\n\t\t\t\t      \"value\": \"#FFFFFF\"\r\n\t\t\t\t    },\r\n\t\t\t\t    \"shape\": {\r\n\t\t\t\t  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data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7720a33\" data-id=\"7720a33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a1f445 elementor-widget elementor-widget-cz_gap\" data-id=\"7a1f445\" data-element_type=\"widget\" data-widget_type=\"cz_gap.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cz_gap clr\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40be91c elementor-widget elementor-widget-cz_title\" data-id=\"40be91c\" data-element_type=\"widget\" data-widget_type=\"cz_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\r\n\t\t<div>\r\n\t\t\t<div class=\"cz_title clr cz_smart_fs cz_mobile_text_center cz_title_pos_inline tac\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3 style=\"text-align: center; line-height: 2;\"><span style=\"color: #ffffff; font-size: 44px;\">\u0627\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0639\u0637\u0631 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u0643 \u0627\u0644\u064a\u0648\u0645<\/span><\/h3>\n<div style=\"text-align: center; line-height: 2;\"><span style=\"color: #ffffff; font-size: 18px;\">\u062a\u062d\u0648\u064a\u0644 \u062d\u0627\u0644\u062a\u0643 \u0627\u0644\u0645\u0632\u0627\u062c\u064a\u0629\n\u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0627\u0644\u0639\u0637\u0648\u0631 \u0627\u0644\u0633\u0627\u062d\u0631\u0629 \u0644\u062f\u064a\u0646\u0627<\/span><\/div><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bcda95 elementor-widget elementor-widget-cz_button\" data-id=\"2bcda95\" data-element_type=\"widget\" data-widget_type=\"cz_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"cz_btn_center\">\r\n\t\t\t<div>\r\n\t\t\t\t<a href=\"https:\/\/veloura.ae\/ar\/shop\/\" class=\"cz_btn cz_btn_txt_no_fx cz_btn_no_fx\">\r\n\r\n\t\t\t\t\t<span>\t\t\t\t\t\t<strong>\u062a\u0633\u0648\u0642 \u0627\u0644\u0622\u0646\t\t\t\t\t\t\t\t\t\t\t\t\t<\/strong>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\r\n\t\t\t\t\t<b class=\"cz_btn_onhover\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<strong>\r\n\t\t\t\t\t\t\t\u062a\u0633\u0648\u0642 \u0627\u0644\u0622\u0646\t\t\t\t\t\t\t\t\t\t\t\t\t<\/strong>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/b>\r\n\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2759b elementor-widget elementor-widget-cz_gap\" data-id=\"4d2759b\" data-element_type=\"widget\" data-widget_type=\"cz_gap.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cz_gap clr\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fb458e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fb458e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24259ba\" data-id=\"24259ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98ae6f2 elementor-widget elementor-widget-cz_gap\" data-id=\"98ae6f2\" data-element_type=\"widget\" data-widget_type=\"cz_gap.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cz_gap clr\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation requests for orders that have been processed and prepared for &#8230; <\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/pages\/2650"}],"collection":[{"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/comments?post=2650"}],"version-history":[{"count":4,"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/pages\/2650\/revisions"}],"predecessor-version":[{"id":2654,"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/pages\/2650\/revisions\/2654"}],"wp:attachment":[{"href":"https:\/\/veloura.ae\/ar\/wp-json\/wp\/v2\/media?parent=2650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}