TERMS AND CONDITIONS

Terms and Conditions

1. Introduction

1.1. These terms and conditions govern your use of the products and services offered by VELOURA PERFUME LLC OPC ("we," "us," or "our") through our website and other platforms. By placing an order with us, you agree to comply with these terms and conditions.

2. Ordering

2.1. When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details.

2.2. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where the product is out of stock, pricing errors occur, or fraudulent activity is suspected.

3. Prices and Payment

3.1. All prices are in درهم and are subject to change without notice. The total price payable for an order includes the product price plus any applicable taxes and shipping fees.

3.2. Payment for orders must be made in full at the time of purchase using the payment methods available on our website.

4. Refund and Cancellation Policy

4.1. You may cancel your order within 3 hours of placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact us at info@veloura.ae .

4.2. If you are not satisfied with your purchase, you may return the product(s) within 5 days of receipt for a refund or exchange, subject to the following conditions:

The product(s) must be unused, undamaged, and in their original packaging.

You are responsible for the cost of return shipping unless the product is faulty or damaged upon receipt.

Refunds will be issued using the original payment method within 14 business days of receiving the returned product(s).

5. Delivery

5.1. We will make every effort to deliver your order within the estimated delivery timeframe provided at the time of purchase. However, we cannot guarantee delivery dates or times.

5.2. Delivery will be made to the shipping address provided by you at the time of order placement. We are not responsible for lost or undelivered shipments due to incorrect or incomplete address information provided by you.

6. Governing Law

6.1. These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates.

7. Limitation of Liability

7.1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products and services.

7.2. Our total liability to you for any claims arising out of or in connection with these terms and conditions shall not exceed the total amount paid by you for the relevant order.

8. Changes to Terms and Conditions

8.1. We reserve the right to amend or update these terms and conditions at any time without prior notice. Your continued use of our products and services after any such changes shall constitute your acceptance of the revised terms and conditions.

9. تواصل معنا

9.1. If you have any questions or concerns about these terms and conditions, please contact us at [ email : info@veloura.ae or 971521088662].